Reference

slot45 Terms & Conditions for Your Account

slot45 Terms & Conditions explain how you open, use and close an account, how DANA and QRIS records are matched, and what happens when access is checked.

Account accessWallet matchingPhone verificationPolicy requests
slot45 slot45 Terms & Conditions for Your Account
CLAUSE HELP

Where To Ask About A Clause

A clear contact route helps when a Terms & Conditions question affects your account step or wallet status.

Policy chat Use the help chat from 09:00 to 22:00 WIB for questions about account access, clause wording, phone verification or an eligibility check under local law.
Wallet status For DANA, OVO, GoPay or QRIS questions, share the payment reference and account phone number so we can trace the status without requesting your password.
Account correction If a name, phone detail or payment source needs correction, ask through support before another transaction so the request can follow the account rules.
DATA RULES

How We Apply These Account Rules

The Terms & Conditions work alongside our practical account controls rather than replacing them.

Account details

We use your registered phone number and submitted account details to identify the account, complete phone verification and connect a payment reference to the correct record.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained to reconcile transactions, investigate disputes and apply the Terms & Conditions.

Cookies

A browser cookie can remember a policy acknowledgement or session setting. You can clear cookies in your browser, though doing so may require another account check.

Access security

We may pause account access when phone details, device behaviour or payment ownership do not align, then ask for a focused check before restoring access.

Record retention

We retain account and transaction records for the period needed to operate the account, address disputes and meet applicable legal duties under these conditions.

Change requests

Request a correction or policy clarification through the help chat during support hours. Include the clause or field concerned, without sending a password or one-time code.

Terms & Conditions Questions You May Search

These Terms & Conditions answers cover the account and access points most likely to matter before you continue. If your situation is not listed, our help chat can check the relevant clause, payment record or account step with you.

You can read the Terms & Conditions on this page before completing account access. Keep the page available while entering your phone details so you can check the rules that apply to your account.

They apply to account activity where local law permits. Your access may depend on local law, so check the wording for your location and contact support if an eligibility message appears.

Phone verification connects the account to a reachable contact and helps us distinguish your account from a mistaken or duplicated record before wallet activity is processed.

The listed local rails include DANA, OVO, GoPay and QRIS. We may match the payment reference to your account and request a status check when the record is unclear.

A transaction may remain pending while we check the account and payment source. Contact the help chat with your phone number and receipt reference, but do not send login credentials.

Ask through the help chat during 09:00 to 22:00 WIB. State the field you want corrected and provide the registered phone number so we can compare the request with account records.

We may amend the Terms & Conditions when operations or applicable law require an update. The current wording is shown on this page, so check it before continuing account activity.